Privacy Policy

Last updated: January 2025

CoreStride LTD ("CoreStride", "we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

1. Who We Are

CoreStride LTD is a company registered in England and Wales, with our registered office at Silverstream House, 45 Fitzroy Street, London, England, W1T 6EB. We operate an online retail store selling footwear, orthopedic support accessories, and shoe care products.

2. Information We Collect

Information You Provide

• Name, email address, phone number, and postal address when you place an order or contact us
• Payment information (processed securely through Stripe — we never see or store your full card details)
• Communications you send to us, including enquiries and support requests
• Information you provide when signing up for marketing communications

Information Collected Automatically

• IP address, browser type and version, device information
• Pages visited, time spent on pages, referring URLs
• Shopping cart contents and browsing behaviour on our site
• Cookies and similar tracking technologies (see Section 8)

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders, including payment processing and delivery
• Send you order confirmations, shipping updates, and receipts
• Respond to your customer service enquiries
• Send marketing communications where you have opted in (you can unsubscribe at any time)
• Improve our website, products, and customer experience
• Prevent fraud and maintain the security of our platform
• Comply with our legal obligations

4. Legal Basis for Processing

We process your data on the following legal grounds:

• Contract performance: Processing necessary to fulfil your orders
• Legitimate interests: Improving our services, fraud prevention, and direct marketing to existing customers
• Consent: Marketing emails where you have explicitly opted in
• Legal obligation: Compliance with applicable law, including tax requirements

5. Sharing Your Information

We do not sell your personal data. We may share it with:

• Stripe: For secure payment processing. Stripe's privacy policy governs their use of your payment data.
• Delivery partners: Your name and address are shared with courier services to fulfil your order
• Netlify: Our website hosting provider
• Legal authorities: Where required by law or to protect our legal rights

6. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate personal data
• Request deletion of your personal data ("right to be forgotten")
• Object to or restrict processing of your data
• Data portability — receive your data in a portable format
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at info@corestrideldt.co.uk.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Order data is typically retained for 7 years for tax purposes. You may request deletion at any time.

8. Cookies

Our website uses cookies to enhance your experience. We use:

• Essential cookies: Required for the website to function (e.g., shopping cart)
• Analytics cookies: To understand how visitors use our site
• Marketing cookies: Used to deliver relevant advertising (only with your consent)

You can manage cookie preferences in your browser settings.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. All payment processing is handled by Stripe using industry-standard encryption.

10. International Transfers

Some of our service providers may process data outside the UK or EEA. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a new "last updated" date.

12. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact us:

• Email: info@corestrideldt.co.uk
• Phone: +44 7401 526505
• Post: CoreStride LTD, Silverstream House, 45 Fitzroy Street, London, W1T 6EB

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.