Frequently Asked Questions

We accept all major debit and credit cards (Visa, Mastercard, American Express), as well as Apple Pay and Google Pay through our secure Stripe checkout. All transactions are fully encrypted and processed securely — we never store your card details.

Absolutely. All payments are processed through Stripe, one of the world's most trusted payment platforms. Your card information is encrypted using industry-standard SSL technology and never passes through or is stored on our servers. Look for the padlock icon in your browser's address bar as confirmation.

For security reasons, all orders must be placed through our website. This ensures your payment details are protected by our encrypted checkout system. If you need assistance placing an order, please contact us at info@corestrideldt.co.uk or call +44 7401 526505 and we'll guide you through the process.

Yes. Once your payment is confirmed, you will receive an automated confirmation email from Stripe containing your order details, payment receipt, and estimated delivery information. If you don't receive this within a few minutes, please check your spam folder or contact us.

We process orders quickly to ensure fast delivery. If you need to modify or cancel, please contact us at info@corestrideldt.co.uk as soon as possible. We will do our best to accommodate changes, but we cannot guarantee modifications once an order has been dispatched.

Standard UK delivery typically takes 3–5 business days. Express delivery is available at checkout for an additional £5.99, arriving within 1–2 business days. International delivery times vary by destination and are shown during the checkout process.

Yes! We offer free standard delivery on all UK orders — no minimum spend required. Express delivery is available for £5.99. For international orders, shipping costs are calculated at checkout based on destination and order weight.

Yes, we ship to a growing number of international destinations including the US, Canada, Australia, Germany, France, Netherlands, and Ireland. International shipping rates and delivery times are shown at checkout. Please note that customs duties and import taxes may apply and are the responsibility of the recipient.

Once your order is dispatched, you will receive a shipping confirmation email with a tracking number and link. You can use this to track your parcel in real time. If you haven't received tracking information within 2 business days of placing your order, please contact us.

We offer a 30-day return policy from the date of delivery. Items must be returned in their original, unworn condition with all tags attached and original packaging. To initiate a return, email us at info@corestrideldt.co.uk with your order number and reason for return. See our full Refund Policy for details.

Once we receive and inspect your returned item, we will process your refund within 3–5 business days. The funds will be returned to your original payment method. Depending on your bank, it may take a further 3–10 business days for the funds to appear in your account.

We sincerely apologise if this happens. Please contact us immediately at info@corestrideldt.co.uk with your order number and clear photos of the issue. We will arrange a replacement or full refund as quickly as possible, and cover all return shipping costs in these circumstances.

Each product page includes detailed sizing information. As a general guide, our footwear follows standard UK sizing. If you are between sizes, we recommend sizing up for comfort. If you're unsure, please contact us at info@corestrideldt.co.uk and our team will be happy to advise based on the specific product.

Our products are designed with foot health as a priority. Our orthopedic insoles and support accessories have been particularly well received by customers with plantar fasciitis, flat feet, and other common conditions. However, if you have a specific medical condition, we always recommend consulting a healthcare professional before making changes to your footwear.

Yes! We work with businesses across various sectors including hospitality, healthcare, retail, and corporate environments. For bulk orders or business enquiries, please contact us at info@corestrideldt.co.uk or call +44 7401 526505 to discuss your requirements and available pricing.

Each product comes with specific care instructions. As a general guide: keep shoes dry and away from direct heat, clean with appropriate materials for the shoe type (leather, fabric, etc.), use shoe trees to maintain shape, and allow footwear to air out between wearings. Our shoe care kits contain everything you need to keep your CoreStride products in top condition.

This depends on usage, but as a general guide, orthopedic insoles should be replaced every 6–12 months with daily use, or when you notice reduced cushioning or support. Signs it's time for a replacement include visible wear, flattening of cushioning, or returning foot discomfort that the insoles previously resolved.